Privacy Policy

1. Introduction

Satoris Labs ("SatorisIQ," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered document intelligence platform and related services.

2. Information We Collect

2.1 Personal Information

• Name and contact information (email address, phone number)
• Company information and job title
• Account credentials
• Payment and billing information
• Communication preferences

2.2 Usage Information

• Log data and analytics
• Device and browser information
• IP addresses and location data
• Cookies and similar tracking technologies

2.3 Document Data

Documents and content you upload to our platform for processing and analysis. We process this data solely to provide our services and do not share it with third parties without your consent.

3. How We Use Your Information

• To provide and maintain our services
• To process transactions and send related information
• To send administrative information and updates
• To respond to your comments and questions
• To improve our services and develop new features
• To send marketing communications (with your consent)
• To detect and prevent fraud and security issues
• To comply with legal obligations

4. SMS Communications

When you provide your mobile phone number and opt in to our SMS service, we may send you text messages for:

• Security alerts and verification codes
• Transaction confirmations and billing notifications
• Important service updates and maintenance alerts
• Marketing messages about new features (with separate consent)

4.1 Message Frequency and Charges

Message frequency varies based on account activity. Standard message and data rates may apply according to your mobile carrier's plan.

4.2 Opt-Out Instructions

4.3 Help and Support

For SMS support, text HELP to any message you receive from us, or contact customer support at support@satorisiq.com.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• 256-bit encryption for data at rest and in transit
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Withdraw consent

8. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" above.